Shipping policy

This Shipping & Delivery Policy explains how we prepare, ship, and deliver your order, how long each step takes, and what to do if something goes wrong along the way. It applies to all orders placed through our store.

Order processing and handling time

Once your order is placed and payment is confirmed, our team begins preparing it for shipment. Handling — which includes picking, packing, and getting your order ready to leave our facility — typically takes 1 to 2 business days. Please note that handling time is separate from delivery time and does not include weekends or public holidays.

Delivery time

After your order has been handed to the carrier, delivery typically takes an additional 3 to 5 business days, depending on your location. Actual delivery times may vary slightly depending on carrier performance and your delivery address.

Shipping regions

We currently ship to the following countries:

  • France
  • United Kingdom

If your delivery address falls outside these regions, you will not be able to complete checkout, or you will be notified that delivery to your location is not currently available.

Shipping costs

Shipping costs are calculated based on your order and delivery address. The exact cost applicable to your order is always shown during checkout, before you confirm and place your order, so you can review it in full prior to payment.

Order tracking

As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's progress and get an up-to-date estimate of its delivery status.

Delays, issues, or damaged parcels

While we work to ensure every order arrives on time and in good condition, delays or shipping issues can occasionally occur. If your parcel:

  • arrives damaged,
  • does not arrive within the timeframe stated above, or
  • appears to be lost in transit,

please contact us right away at contact@languedoc.shop. Let us know your order number and a description of the issue, and we will look into it and take care of it as quickly as possible.

Questions

If you have any questions about shipping or the status of your order that aren't answered above, feel free to reach out to us at contact@languedoc.shop.