Privacy policy

1. Controller

The controller responsible for the processing of personal data on this website, within the meaning of the General Data Protection Regulation (GDPR), is:

Languedoc
120 Rue Gontier Patin
80100 Abbeville, France
Email: contact@languedoc.shop
Phone: 33669842926

If you have any questions about how we collect, use, or protect your personal data, please contact us using the details above.

2. Data We Collect

We only collect personal data that is necessary to operate this website, process your orders, and respond to your requests. The categories of data we collect, and the legal basis for processing each, are described below.

2.1 When You Visit the Site

Each time you visit our website, our server automatically and temporarily logs certain technical information, including your IP address, the date and time of the request, the URL requested, the referring page, and details about your browser and operating system. This information is used solely to ensure the security, stability, and proper functioning of the website, and to detect and prevent misuse. Legal basis: our legitimate interest in the secure and reliable operation of our website (GDPR Art. 6(1)(f)).

2.2 When You Place an Order

When you place an order with us, we collect the information necessary to process, fulfill, and deliver it. This includes your name, billing and shipping address, email address, phone number (optional), and payment details. Payment is processed through your chosen payment method, which may include Visa, Mastercard, American Express, Maestro, Google Pay, or Apple Pay. Legal basis: performance of a contract to which you are a party (GDPR Art. 6(1)(b)).

2.3 When You Contact Us

If you contact us, whether by email, phone, or any contact form available on the site, we store the content of your message together with your contact details, so that we can respond to your inquiry and keep a record of our correspondence. Legal basis: performance of a contract or pre-contractual measures (GDPR Art. 6(1)(b)) and our legitimate interest in handling customer inquiries efficiently (Art. 6(1)(f)).

3. Sharing Your Data

We do not sell your personal data. We only share personal data with third parties in the following circumstances:

  • you have given your explicit consent to the sharing;
  • sharing is necessary to perform a contract with you, for example passing your shipping address to a delivery provider or your payment details to a payment processor;
  • we are subject to a legal obligation requiring disclosure, for example to tax or law enforcement authorities; or
  • we have a legitimate interest in sharing the data and this interest is not overridden by your rights and freedoms (GDPR Art. 6(1)(f)).

Any third party that processes personal data on our behalf is bound by a data processing agreement requiring it to protect your data in accordance with applicable law.

4. Cookies

Our website uses cookies. Cookies that are strictly necessary for the site to function, such as those required for browsing and using its features, are always active and do not require your consent. Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you have given your consent through our cookie banner. You may withdraw your consent to optional cookies at any time.

5. Services We Use

This website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify processes certain personal data on our behalf in order to operate the store, and does so subject to its own privacy policy.

Payments made on this website are processed by our configured payment providers. Each payment provider processes your payment data under its own privacy policy and terms, which we encourage you to review before completing a purchase.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, or alteration. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • the right to request access to the personal data we hold about you (Art. 15);
  • the right to request correction of inaccurate or incomplete data (Art. 16);
  • the right to request deletion of your data (Art. 17);
  • the right to request restriction of processing (Art. 18);
  • the right to request data portability (Art. 20);
  • the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal (Art. 7(3)); and
  • the right to lodge a complaint with a supervisory authority (Art. 77).

9. Right to Object

Where we process your personal data on the basis of a legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21.

To exercise any of the rights described above, or if you have any questions about this policy, please contact us at contact@languedoc.shop.