Accessibility Statement

We are committed to making our online store accessible to and usable by everyone, including people with disabilities. We believe that all customers should be able to browse, understand, and complete a purchase on our site regardless of ability or the technology they use to access the web, and we treat accessibility as an ongoing responsibility rather than a one-time project.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities, and they also make content more usable for people in general. Our store is built to align with these guidelines, and we continually review and improve the website to raise its overall level of accessibility.

Measures we take to support accessibility

We take the following steps to support accessibility on our store:

  • Providing meaningful alternative text for images so that their content and purpose can be understood by screen readers and other assistive technologies
  • Maintaining sufficient colour contrast between text and background, and using text that can be resized without loss of content or function
  • Ensuring that pages and interactive elements, such as menus, forms, and buttons, can be operated using a keyboard alone
  • Structuring pages clearly, using consistent navigation, and writing content in plain, easy-to-understand language

These measures are applied across the site as part of our regular design and development practices, and we revisit them as we update or add new pages and features.

Ongoing efforts

Accessibility on the web is an evolving area, and we recognise that some parts of our store may not yet be fully accessible. We view accessibility as a continuous effort and periodically review our website with the goal of identifying and correcting issues, so that the overall experience keeps improving over time.

Reporting accessibility issues

If you encounter any barriers while using our store, or if you need information or content made available in an accessible format, please let us know. You can reach us by email at contact@languedoc.shop or by phone at 33669842926.

When contacting us, it is helpful if you can describe the issue you encountered, the page or feature involved, and the assistive technology or browser you were using, as this allows us to better understand and address the problem. We take accessibility feedback seriously and will work to resolve reported issues promptly.